- Deficiency/Feature Myopia: When people base their entire decision on a single feature or lack of the feature.
- Responsibility Hot Potato: When problems or responsibilities fall to the most technical or knowledgable person, usually with consequences.
- Demanding Poor Service: When people demand quick pricing with little discovery, and post-sale is a year long blame-fest because of things that don't perform the non-existent magic they didn't want to discuss.
- Eyes not on the Prize: When the person is focused on buying something that has nothing to do with their overall goal. Some metric or new technology. Essentially the Self-X/Y problem.
- The Unreliable Advisor: When the person has someone helping them who is not motivated to tell the whole truth, accept responsibility, or help you at the risk of telling the customer something they don't want to hear. When they have the trust and you don't, you are often on the hook to prove negatives, defend standard operating procedures, or deep dive to explain basics. This is usually while avoiding to openly state your advisor is not being honest.
- Gratitude Deficiency: When going above and beyond becomes the norm, rolling back to standard service is insufficient. One-time favors become expected.