Skip to main content
Home
Grace in Motion

Main navigation

  • Home
  • About
User account menu
  • Log in

Breadcrumb

  1. Home

Antipatterns in Saas, cont'd

By admin, 28 December, 2022

Creating a “pile as many people into a slack channel as possible and thus dilute the accountability” model that happens. Accounts demand accountability:  people are specifically on the hook for the overall management and health of the account. They need to ask for help and engage and disengage with other teams as needed. When 10 or 50 people are weighing in, it's never good for the client.

Mass-production has a harder time scaling in Saas, because some saas isn't meant to scale. And once you start the habit of throwing people at a problem, you unknowingly start becoming a services company.

Recent content

  • Titles and GSD
    34 minutes 47 seconds ago
  • Execs are wearisome to train
    1 month ago
  • Your support team is your most important user
    1 month ago
  • Talking about culture
    1 year 6 months ago
  • Recession Proofing
    2 years 3 months ago
  • Relearning Drupal, Preface
    2 years 3 months ago
  • 2023 Reset
    2 years 3 months ago
  • Antipatterns in Saas, cont'd
    2 years 3 months ago
  • Drupal 10 is not super easy
    2 years 4 months ago
  • Being a Q AND A Man
    2 years 7 months ago
RSS feed
Powered by Drupal