Skip to main content
Home
Grace in Motion

Main navigation

  • Home
  • About
User account menu
  • Log in

Breadcrumb

  1. Home

Your support team is your most important user

By admin, 15 March, 2025
  1. They are generally using the product the most and encounter issues at scale that need to be listened to.
  2. They are one of the "least-important and most-important;" their interactions with customers can influence the customer's adoption. Their feedback about your buggy products can not only tank that product's adoption but also trust in the org's ability to make products.
  3. Company culture: Don't ask your team to add their feedback to the public roadmap. Your team's feedback can't be thrown into a bucket with tire-kickers, new users, and specific user personas. They are the farm league of subject matter experts and need to learn how to be part of the process. Most public roadmaps are inefficient and unwieldy tools.
  • product
  • support

Recent content

  • Titles and GSD
    18 hours 48 minutes ago
  • Execs are wearisome to train
    1 month ago
  • Your support team is your most important user
    1 month ago
  • Talking about culture
    1 year 6 months ago
  • Recession Proofing
    2 years 3 months ago
  • Relearning Drupal, Preface
    2 years 3 months ago
  • 2023 Reset
    2 years 3 months ago
  • Antipatterns in Saas, cont'd
    2 years 3 months ago
  • Drupal 10 is not super easy
    2 years 4 months ago
  • Being a Q AND A Man
    2 years 7 months ago
RSS feed
Powered by Drupal