The First 60 Days Running CS: Boring on Purpose

The first two months set posture. The job isn’t heroics—it’s clarity. Outcomes the company expects from CS. Two or three leading indicators we’ll live and die by. Cadences that expose reality fast.

What I do:

– Map just enough of the current journey to find leverage, then stop mapping and run plays.
– Publish a “stop, start, scale” memo with owners.
– Align with Sales and Product interfaces early so forecasts, priorities, and reality rhyme.

Early wins come from deciding what not to do and saying it out loud. That buys credibility. Credibility buys runway.