In-the-trenches leader of exceptional Customer Success and GTM teams
I’ve scaled sales, success, and marketing teams at small startups from $1M to over $ 100M ARR across the US, APAC, and EMEA. I’ve landed and grown >$10M in revenue, generated $30M in pipeline, and built demand gen engines responsible for thousands of ICP leads. I reduce chaos, tackle the hard problems, and deliver results.
What I do
I believe the best leaders in startups still write code, talk to customers, and build their own playbooks. I’m comfortable doing well, almost everything: building and leading global teams, debugging website issues for large websites, creating personalization strategies for marketers, running enterprise POCs, or working with data in Python, Postgres, or Looker.
Go-to-market
I run early-stage teams that prove value fast and turn adoption into revenue. I have hired and trained sales, marketing, sales engineering, customer success, onboarding, docs, and other crucial customer-facing roles.
Customer Success
From strategy to playbooks, I’ve managed onboarding, support, renewals and scaled CS. I’ve protected eight-figure books and managed accounts like Toyota, Nestlé, and the UN.
International operations
I’ve stood up teams across four continents through PEOs, EORs, and subsidiaries. Having advised Japanese, European, and Australian companies entering the US market, I understand both sides of global expansion in B2B SaaS.
Selected achievements
Grew International revenue contribution from $3M to $14M as Global Managing Director at Pantheon. Hired and led a cross-functional team across EMEA and APAC while keeping turnover under 3%.
Created $2M in first-year pipeline for Morpht, a personalization platform. Built product roadmap, documentation, training programs, and live workshops that helped customers compete with enterprise solutions.
Reduced enterprise churn by $750,000 at Parallel Domain, an ML/synthetic data platform, by overhauling onboarding, aligning engineering engagement, and aligning contract terms to achievable outcomes.
Here are some things I have written over the years
- Experience and Outcomes are all that matter. – A practical way to think about customer retention.
- Global Hiring Options: EOR, PEO, or Subsidiary? – Notes from a new managing director.
- Journey Maps for Fun and Retention – CJMs that actually work and help make decisions.
- Wardley Mapping: A Quick Start – An unusual and helpful tool for decision making.
- Debugging ML vs Normal Applications: An Intro – Debugging is about as similar as writing and painting are.
Scott in public
Building a Future-Ready Martech Strategy for Education.
Agency Life: Ask the Developer
I wrote the script for Pantheon’s most-watched video, based on my agency experiences/nightmares.
Github、BehatやContinuous Integrationを含めてPull RequestのWordPressの開発ワークフロー
Delivered at WordCamp, Tokyo Japan
MLOps ROI Calculator
I built this ROI calculator campaign for Edge Impulse, an MLOps company recently acquired by Qualcomm.
Education and certifications
University of Illinois, Chicago BS, Information and Decision Science, summa cum laude
Data mining, machine learning, AI, statistics, and programming
- Certified Agile Scrum Master
- ITIL v4 Foundation certified
- Certified Professional Coach
- Japanese Language Proficiency Test N1