The Smallest Possible Health Model
Three inputs beat twelve: activation state, usage recency/depth, and key feature adoption. Start with equal weights. If AUC/ROC against churn is ~0.5, your inputs are wrong, not your math. Fix the signals first.
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What Customer Success Is (In One Paragraph)
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Value Reviews > QBRs
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Digital CS ≠ Support
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Define Outcomes Before Playbooks
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